Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM5020A Mapping and Delivery Guide
Manage and monitor effective client service in the real estate industry
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPDSM5020A - Manage and monitor effective client service in the real estate industry |
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Description | This unit of competency specifies the outcomes required to establish systems and processes for managing and monitoring client service within an agency environment. It includes developing client loyalty strategies, maintaining clear lines of communication with clients and reviewing the agency's client service policy.The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit of competency supports the work of those involved in managing and monitoring client service strategies within an agency environment. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Real estate |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop client loyalty strategies. |
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Element: Maintain clear lines of communication with clients. |
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Element: Review client policy. |
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